Ticketing systems are usually controlling more than half of most software development companies' internal processes and activities. Let us see what is wrong with these systems and why they are so weird and complicated to use.
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Many developers think that the code they are writing is perfect or close to it. It follows architectural best practices, properly structured and commented, and serves its purpose. All these things may be accurate; however, it is not enough to call this code perfect. Where is the catch?
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People always want to make their workspace comfortable, pleasant, and easy to use. However, it usually does not work as expected, and they spend more and more time trying to do it without significant results. So, here are several common recommendations about the workspace and the way to design it.
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Every software developer knows that an application may trigger lots of errors. Many factors can cause it — bad configuration, invalid source data, inexperienced users, lack of knowledge, etc. However, an application may tolerate some errors and do not tolerate others. So, where is the border which separates them?
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Every time a customer starts working with new software he needs support from the technical team to explain how new feature works. However, not everybody understands and accepts this approach, and so a customer may be very disappointed. Let us have a look at the common issues in the communication between the technical support team and customer, and see how to deal with them.
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