Every time a customer starts working with new software he needs support from the technical team to explain how new feature works. However, not everybody understands and accepts this approach, and so a customer may be very disappointed. Let us have a look at the common issues in the communication between the technical support team and customer, and see how to deal with them.
Read MoreThe effort and the result have an interesting relation. There is even a common rule — 10% of effort responsible for 90% of the result, while the other 90% of effort usually spent on the other 10%. It may sound unusual, but there is a grain of truth here. Let us try to figure it out.
Read MoreWhen developers participate in technical training, they always have some expectations. Usually, they expect to master new technology, learn new approaches, and improve overall technical skills. It is valid to expect such results; however, most of the participants do not achieve them. Let us see why these expectations do not match reality.
Read MoreYou have to be proactive! Every newcomer hears this mantra from HR, manager, scrum master, and pretty much everybody from the organization layer. However, it is not always clear what it means and how to bring this proactivity into life. Let us see possible applications and best practices of proactivity in software engineering.
Read MoreAfter 15+ years of work in software development, I collected quite a lot of ineffective, pointless, terrible, stupid, awful, and dangerous practices of managing application requirements. So, here is my personal Top 5 of the worst practices you should avoid at all costs.
Read MoreDevelopers often complain about the complexity of the software they have to develop or support. They mention application architecture, amount of supported code, code complexity, business requirements, and the way customers use an application (user experience). Let us have a look at the most prevalent complaints, underlying issues, and ways to deal with them.
Read MoreTransparency is a concept that describes how easy it is to see for everybody what is going on. It is important in Project Management as it involves multiple people working on the same tasks and solving common problems. This article is going to show the most common issues that appeared in Project Management and explain the difference between transparent and non-transparent ways to solve them.
Read More
